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Imperial Flowers - Lexington, KY - Reviews page 1 - Judysbook

Imperial Flowers

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393 Waller Ave 17
Lexington, KY 40504
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(859) 233-7486
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Imperial Flowers - Lexington, KY
Imperial Flowers - Lexington, KY

Reviews

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Best

The service here is wonderful, every time! The flowers are gorgeous and the people are so helpful. Thank you Imperial Flowers!

Worst

I ordered flowers on a Saturday for someone in the hospital a block from this store. They called back and said they couldn't deliver it because she was in ICU, which didn't allow ...

Editorial review from Citysearch 4/1/2013

Saved my life!! I had a last minute occasion that slipped my mind and I needed a bouquet with no time to spare! These guys really came through for me and did a beautiful job! Thank you!!\r more

Wonderful 3/28/2013

The service here is wonderful, every time! The flowers are gorgeous and the people are so helpful. Thank you Imperial Flowers! more

Editorial review from Citysearch 3/28/2013

The service here is wonderful, every time! The flowers are gorgeous and the people are so helpful. Thank you Imperial Flowers!\r more

Beautiful 3/21/2013

The flowers and arrangements here are so beautiful!! The staff is exceptional and always delivers!! more

Editorial review from Citysearch 3/21/2013

The flowers and arrangements here are so beautiful!! The staff is exceptional and always delivers!!\r more

The best! 3/19/2013

This is the best flower shop in town!! Awesome, love you guys! more

Editorial review from Citysearch 3/19/2013

This is the best flower shop in town!! Awesome, love you guys!\r more

good job 2/21/2013

They are all good. Thanks the bouqet was gorgeous! more

Editorial review from Citysearch 2/21/2013

They are all good. Thanks the bouqet was gorgeous!\r more

nice 2/20/2013

I have been here several times over the years and have always had exceptional service and the most beautiful bouquets. more

Editorial review from Citysearch 2/20/2013

I have been here several times over the years and have always had exceptional service and the most beautiful bouquets.\r more

Billed for cancelled order 4/13/2011

I ordered flowers on a Saturday for someone in the hospital a block from this store. They called back and said they couldn't deliver it because she was in ICU, which didn't allow flowers. So I cancelled the order and was assured by an employee (Matt) that he would see that the charge was refunded. When I checked my bank statement 4 days later, the charge had gone through. I called and talked to Matt. His reason for not cancelling? He was busy delivering other orders!!! I spoke to the owner (she claimed) who said she was sorry and would cancel the charge. No offer to go the extra mile and make up for the inconvenience...just the same promise I had gotten 4 days earlier. After I told her that other florists (1-800-Flowers in particular) would have refunded the charge as well as offered a reduced or free item, she said ""well, okay we can do that."" I told her no thanks, that I would just give my opinion of their customer service on this site. She also said Matt wasn't giving an excuse, he was just ""stressed"" that day. I wasn't treated as a valued customer, but an annoyance. The owner actually hung up on me!! more

Beautiful Custom Designs/Consistent Quality/Friendly Folks 5/24/2009

We ordered a large arrangement for a friend and just said, "Something colorful with variety." What my friend received was an absolutely gorgeous, elegant arrangement with flowers you won't see in most florists' inventories. Our orders since then have reflected that same quality. If you stop by in person, you'll be greeted by several Boston Terriers who want to be your best friend! Very friendly, cheerful place! more

Gorgeous Arrangement/Cheerful Folks 5/24/2009

The folks at Imperial Flowers are so friendly and create beautiful arrangements for every occasion! I ordered a large arrangement for a friend and just said, ""Something colorful with variety."" What my friend received was an absolutely gorgeous, elegant arrangement with flowers I haven't seen in most florists' inventories. If you stop by in person, you'll be greeted by several Boston Terriers who want to be your best friend! Very friendly, cheerful place! Pros: Creative custom floral designs, cheerful folks, great dogs more

Excellent Service and Great Website Ordering! 2/10/2009

I've been a customer of Imperial Flowers since moving to Lexington in 2003. The staff knows me by name, and they are always friendly and helpful. I love their new website, and for Valentine's Day, they have a great selection of "add-ons" on the check-out page. After I have selected my flowers and gone to the check-out, I can easily add chocolates, a stuffed animal and balloons to my order, along with a card! It's great. I love how easy they make it to complete my Valentine's Day order. Then, they deliver it. I've always been pleased with their service.\r \r * Pros: Easy web ordering, lovely floral selections, exquisite custom orders, timely deliveries\r * Cons: Must order early in the day for same-day orders, but this is the same for any florist\r * Overall user rating: Highly Recommended more

Excellent Service and Great Website! 2/10/2009

I've been a customer of Imperial Flowers since moving to Lexington in 2003. The staff knows me by name, and they are always friendly and helpful. I love their new website, and for Valentine's Day, they have a great selection of ""add-ons"" on the check-out page. After I have selected my flowers and gone to the check-out, I can easily add chocolates, a stuffed animal and balloons to my order, along with a card! It's great. I love how easy they make it to complete my Valentine's Day order. Then, they deliver it. I've always been pleased with their service. Pros: Easy web ordering, lovely floral selections, exquisite custom orders, timely deliveries Cons: Must order early in the day for same-day orders, but this is the same for any florist more
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HOLIDAY DISCOUNT :
15% OFF all yearly plans
Use YEAR15 at checkout. Expires 12/31/2016

Owner Message

  • Been In Business For 25 Years. Imperial Flowers is a local Lexington, Kentucky Florist with over 25 years of professional design experience. As a premium florist, we pledge to go beyond your expectations. We strive to enhance your appreciation of nature's...

Additional information

  • Hours:

    Monday-Friday: 9AM-530PM Saturday: 930AM-3PM
  • Payments:

    Master Card, Discover, Visa, American Express, Diner's Club
  • Neighborhoods:

    Picadome

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