Imperial has a lot of stylists with many different personalities and talents to choose from. Their prices are competitive with other salons similar in quality.
The only issue I have found is that sometimes they do not listen to clients. I was given the wrong hair coloring on one visit. I picked a color from their color board and when they put the coloring on my hair it was completely different. I am not speaking of a hue or darkness difference. I am speaking of asking for blond and getting red.
Listen to clients and you will increase your business ten fold.