As someone who values terrific customer service, I fail to understand two things about Portlanders: Why in the world anyone would argue to make full-service gas stations self-serve (as if standing in the rain dripping gasoline upon my toes is a pleasure)....and why these crazy reviewers are complaining about letting the Imelda's staff help them find and try on shoes!?! I cannot be the only person who believes that describing my taste to an informed sales associate, and letting her present her wares is supremely preferable to rummaging through collapsible stacks on my own. My repeated experiences at Imelda's have been the height of fun and civility: Doting service, playful banter, and cool selections. Last time I was in, a whole gaggle of salesfolk and more than a few customers all got involved in my purchasing decisions re: footwear and jewelry, as did I in theirs. Not only did I not feel pressured, but an associate actually talked me DOWN from a purchase....pointing out that I could check out my wardrobe once home and come back for the shoes later if I was sure that they would really work with the outfit I had in mind. (Oh yeah....I went back. Couldn't resist. Bought more earrings, too.) Out on the town later that weekend, four men in one night came up to me and commented on how much they liked my shoes!! (No kidding. Imelda's-as-pick-up-line....imagine that, ladies!) As for the oft-maligned return policy....frankly, I'm grateful they're not recycling shoes someone else wore for a while and trying to resell them later to me. In addition, the prominently-posted policy is the hippest, frankest, funniest bit of business writing I've ever read. So read it--for the laugh, but also with the intention of honoring it if you plan to sign your name to it. (The number of you attempting to renege on policies you signed makes me cringe! Where are your scruples?!?) Then relax, quit complaining, and get out there on the town in those racy shoes!!
Pros: hip, chic selection
Cons: cramped environs, but lots of merchandise!