They over promised, under delivered. I was told it will be done wednesday for my event. Now it's Friday and I am told they ordered the wrong color. Hard to believe considering they make you sign, email, and call to approve the proofs making sure that there aren't any errors. I finally talked to the owner and was told ""he won't do anything for me and that my order was too small and there was no profit in it, so I can deal with the consequences, or go somewhere else. Basically, if you don't bring in enough profit, your at the bottom of the pile and maybe they can get to you."" How is it my fault that he has poor profit margins and knowingly took a job that ""most companies wouldn't do anyways because there is no profit in it."" From his words, I should feel special that he took pity on my small budget job. He said that I was just upset because I wanted something for free. Not true. All I want is my hats the day they were promised, the color they were promised and that I signed and paid for. Now it's their mistake and I am suffering the consequences. They are happy, because they have been paid.
I read the other reviews before I went there, but being a business owner myself, thought I would try anyways and give a small local company my business. My mistake for believing the owners responses on these reviews. If you do decide to go there even after reading these reviews, at least talk with the owner, also referred to as ""the manager"", and you will quickly come to understand that his business and customer service philosophy is that customers are there to serve him and his company, which in my company, is the wrong approach completely. I don't have a business without my customers, big or small orders.