14th & 8th Avenue LLC

Hurricane Irene is approaching now. I'm a monthly parker in a $500 per month garage that is less than a block from the evacuated Zone A. This is a below ground garage. It will flood. I called the main office to ask if there is room in other Icon garages where we could store my car during the flooding hours on Saturday night and Sunday. The Icon office says "oh yes, lots of garages have open space." When I asked if they'd let me move my car into one of those safer garages, they attendant practically mocked me and stated "it's a natural disaster...we're not responsible." Icon will charge me to store my car over night in one of their safer spots. Unbelieveable. It's hard to think of more short-sighted customer service. Greedy. Disheartening. It's summer time in the city (light parking traffic.) It's a weekend (light parking traffic.) Icon confirmed that they have "lots of garages with lots of space." But instead of doing the right thing and showing thoughtful concern for their customers, the company is choosing to be greedy. A thoughtful company would have (1) called monthly parkers in the sure-to-flood low level garage to give parkers a responsible heads up about danger to their vehicles. That would have been a basic thoughtful act. A customer oriented garage would have (2) offered customers spots in less desirable garages that are on higher ground without charging them. Those spaces will go unused anyway. The company could have generated incredible good will and a valued customer experience. And they chose to do the opposite... it's flat out disrespectful and unkind to customers. Unbelieveable. Parking garges companies compete with each other. And they're basically all the same. Icon could have differentiated itself in way that made customers feel like Icon was looking out for them. Rather, Icon is actively taking advantage of a dangerous weather circumstance to screw over their own customers. Smart business move. Cost to store my vehicle would ave been nothing for Icon...other than the potential opportunity cost of not getting to have another paying car in one of their open spots. But with "lots of garages having lots of spaces" on a weekend...during a hurricane...it seems that the opportunity cost isn't real. What's the cost of atrocious customer service getting exposed over the long term? more

Please accept this as a written Complaint for : Entrance : 179 West 68th St or 184 W 69th St | Between : Broadway & Amsterdam Subject : Racist Remarks and Eve Teasing by Parking Attendant's My Girl Friend was eve teased by the 2 parking attendant's on March 27th 2010 at 5pm. in Spanish. I was also made fun of because of my ethnicity. Such behavior is unacceptable in a place like New York which is the melting pot of the nation. I am a customer and deserve to be treated with utmost respect while I park my car in Icon Parking. I will make sure that this issue is taken to the right authorities unless appropriate action is taken against the 2 attendants who were working on the mentioned date and time. Pros: NONE Cons: Abusive Attendants more

There is one particularaly RUDE parking attendant with TONS of attitude -- he is the oldest one on staff. He usually works the morning shift at the ICON parking garage on 51st between 10th and 11th avenue. He gives me a "lecture" for not greeeting him and constantly gives me attitude for NO reason!! I have no idea why. On several occasions he has told me there is no room in the garage and then taken other cars after me!! I am planning to write a letter and complain about this particular parking attendant. It is becoming ridiculous that we are left to eh mercy of these attendants and there's nothing we can do about it. more

I park here occasionally (2-3 times a month) and the attendent is very rude. He's yelled at me for getting my car "at the wrong time", for calling ahead to see if my car is available. Frankly for $37/day I expect some some service. Stay away from this garage if you can at all help it. Today, he refused to move my car all the way up from the back and slammed the door in my face after I paid the fee. I had to inch my car out from the back of the lot. If you have a nice car, I wouldn't trust this guy with it at all. Pros: location Cons: rude attendant, poor service more