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Hyundai Of Newport - Middletown, RI - Reviews page 1 - Judysbook
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Hyundai Of Newport

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1133 W Main Rd (at Serving all of Rhode Island and South Eastern Massachusetts)
Middletown, RI 02842
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(401) 619-3700
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Hyundai Of Newport - Middletown, RI
Hyundai Of Newport - Middletown, RI
Hyundai Of Newport - Middletown, RI
Hyundai Of Newport - Middletown, RI
Hyundai Of Newport - Middletown, RI
Hyundai Of Newport - Middletown, RI
Hyundai Of Newport - Middletown, RI
Hyundai Of Newport - Middletown, RI
Hyundai Of Newport - Middletown, RI
Hyundai Of Newport - Middletown, RI
Hyundai Of Newport - Middletown, RI
Hyundai Of Newport - Middletown, RI
Hyundai Of Newport - Middletown, RI
Hyundai Of Newport - Middletown, RI

Reviews

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( 1 )

Best

very friendly service staff. Service is done right the first time

Worst

Here is my evaluation of the "service" I received at Newport Hyundai. Last week I called the Sevice/Parts department because my engine, I thought, was making a whining sound ...

friendly service 4/8/2014

very friendly service staff. Service is done right the first time more

It is clean, answers all my questions and gives me piece of mind regarding my car 4/4/2014

I have never been unsatisfied with the service Hyundai has provided me. more

great service as always 4/3/2014

We just had our Tucson serviced recently and it was done in no time -- less than an hour and we were done. As always very courteous and helpful staff!! Thanks alot as as always for the great service! more

Easy & personal service 4/1/2014

Love the pick up & delivery service! more

Honesty 3/28/2014

Having had three experiences with three other Hyundai dealerships that where dishonest. You have my highest rating. more

Service Department lacks customer service. 3/26/2014

Here is my evaluation of the "service" I received at Newport Hyundai. Last week I called the Sevice/Parts department because my engine, I thought, was making a whining sound during acceleration and deceleration. I made an appointment for Tuesday the 18th. I was only going to be in town for 36 hours and I needed it fixed. My wife lives in Middletown and I live in Pennsylvania because of work. Needless to say spending time with my family is important and time is precious. I brought the vehicle in at 7.45a and was given a loaner car. At approximately 12.30p I received a phone call saying that the mechanic/technician drove the car and before he even got close to the Barnes and Noble parking lot he could hear the noise. I was told that the cause of the noise was the scalloping of my rear tires. The service technician was absolutely sure of it. Because they are allegedly experts I accepted the fact that what he was telling me was the truth. The Service technician then begins to tell me that Hyundai recommends that I do the following: 4 new tires with alignment. costs ranged from $715.00 for Nexen Tires $1070.00 for Hankook tires. New front brake pads and rotors. cost $428.00 Brake fluid flush. cost $124.95 Spark plugs. cost $140.00 Fuel Injection service. cost $124.95 Engine air filter. cost $32.95 Total cost = $1920.85 I originally bought the tires at Town Fair Tire so I declined the service so I could go and speak with the manager at Town Fair Tire. The Town Fair Tire manager showed true service by admitting that the tires were their fault and gave me $375.00 worth of free tires, balance, and alignment. They provided this service in twenty minutes. I drove the vehicle after the new tires were put on and the car was still making the noise so I went back to Town Fair Tire. The manager, who is not a certified Hyundai mechanic, asked to take my car for a drive. He drove around the block and said that my ball joints were bad but he was unsure which one. That was the cause of the noise in his opinion. So back to Hyundai I go. I tell the service technician of the problem and his excuse is that we have to eliminate everything before we can diagnose the issue and now that we know the tires aren't the issue we need to again look at the vehicle. Are you kidding me that you were going to charge me almost $1920.00 to eliminate problems to find out what the real issue is? Sounds like a big scam to me. The service tech drove the car with me and after a few turns of the wheel he said it was indeed the ball joints. You mean to tell me that your "certified mechanics" couldn't have figured that out in the first place? I said that I was leaving at 5a the next morning for Pennsylvania and he said that all of the mechanics were going home for the day and he would be unable to get it done. Not only that but they would have to order the parts. It's now 5p and this is something that should have been handled when I got the call at 12.45p. Make a mechanic stay and pay him overtime. I now had to drive a V8 Chrysler Aspen, my wife's car, to Pennsylvania which cost me $160.00 in gas instead of driving my Sonata which costs me $60 to make the same drive. Since I will not see my wife and kids for a month I have to wait to drive my car. If I wasn't in town and my wife had the car and she was the one dealing with Hyundai and speaking with me by phone we would have paid the $1920.00 because what else would we have been able to do. She doesn't know anything about vehicles. Hyundai of Newport showed extremely poor problem solving skills when it came to diagnosing a problem. You tried to shake me down for almost two grand and that still wouldn't have solved the issue. Thanks to the guys at Town Fair Tire for doing your job. You should model your "customer service" after their business model. You want to make me happy and show that you care about your customers and you want to make this problem right? How about calling my wife and fixing everything that you recommended for free? You wasted my time, Town Fair Tires time, and you took me away from spending time with my family fixing your issue. I would be MORE than happy to tell everyone on social media how I have been treated and how the Newport Hyundai dealership is just trying to pull money out of your wallet. I will also let every person involved with Hyundai that I can get a hold of and let them know about the alleged service I received from the East's #1 service center. How does it feel to be on the other end of a shakedown? I am extraordinarily disappointed in your dealership and how you treated me and my family. more

The service staff is very pleasant. 3/21/2014

I have always felt welcome there. Very pleasant and efficent. more

Very accommodating and helpful 3/21/2014

Very friendly staff, great explanation of everything they do before they do it...They do a great job. more


Courteous and helpful employees 3/15/2014

I was so pleased with the way I was treated - so much better than another hyundai dealership that I had used in the past. I will certainly return. Thank you !!! more

People care about you and your vehicle 3/13/2014

Hyundai of Newport treats their customers like family. Always friendly and courteous. If there is a problem the staff and owner listen to the problem and try to resolve it in a timely manner. more

Honest, Fair and Quality in All Areas 3/10/2014

You name it, Newport Hyundai takes the prize for top quality, friendly and courteous customer service. Want it done right the first time? Give Newport Hyundai a call, you won't be sorry you did. more

Exceptional attention to detail 3/10/2014

As detailed as they are with your vehicle, they are with costumer satisfaction. I always have my cookie and water waiting for me In my car after it gets serviced. more

Service 2/28/2014

The service and attentiveness from the staff is excellent. more

Hyundai if Newport is Awesome 2/27/2014

Excellent Customer Service! I love how my car is extra clean when I pick it up. And it was already in great shape when I dropped it off! more

QUICK PROFESSIONAL PERSONAL 2/22/2014

ALL IN ALL THEY DO A GREAT JOB FROM THE TIME i WALK IN UNTIL I LEAVE. OFFERED COFFEE AND BEFORE I KNOW IT THE WORK IS COMPLETE. more

good product, good service 2/21/2014

provides good customer service more

Routine Service 2/1/2014

Great service so far 1.5 yrs more

Hyundai of Newport is No. 1 in my opinion. 1/27/2014

Hyundai of Npt. is without a doubt the best dealership I have ever experienced in my 40 yrs. of buying new cars. I have bought 2 new cars and both salesmen (Chris and David Brock) were fantastic. I loved my Elantra and now my Tucson. Mr. Mika is so dedicated and enthusiastic about the quality and safety of Hyundai cars, and it is very evident in the atmosphere of his dealership. The showroom, waiting room and even the garage are spotlessly clean, everyone is always friendly and professional. I love the classical music, and, of course, the chocolate chip cookies! more

Service 1/27/2014

Always the Best more
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Owner Message

  • Hyundai of Newport has consistently had an award winning Service Department since it opened its doors in 2006. Every quarter, Hyundai awards its top dealerships in Customer Satisfaction, and Hyundai of Newport has either won the award, or been a top contender.<br...

Additional information

  • Hours:

    Mon - Thu, 8am - 8pm; Fri - Sat, 8am - 6pm; Sun, closed
  • Payments:

    Visa, Master Card, Discover

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