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Hurstbourne Care - Louisville, KY - Reviews page 1 - Judysbook

Hurstbourne Care

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2200 Stony Brook Dr
Louisville, KY 40220
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(502) 493-8024
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It is the worst place I ever seen! My Mom was in dementia unit and the nurses called me constantly since they didn’t know how to give her medications. What kind of professionals t...

Stay away from this place! 3/8/2011

It is the worst place I ever seen! My Mom was in dementia unit and the nurses called me constantly since they didn’t know how to give her medications. What kind of professionals they are? Her roommate has her TV so loud that my Mom couldn’t sleep and when I asked the personnel to suggest roommate to use her headphones they did nothing. The member of management team, Chris Kellogs, told me that she can’t be moved to another room and if she doesn’t like here, I am welcome to take her home. Once my Mom transferred to another facility, I have to come 3 times to pick up her belongings since they can’t find the storage guy. Finally, Chris Kellogs promised me to leave her box by the nursing station but once again they did nothing. It is extremely difficult to locate anybody from the staff and the receptionist would do whatever it takes to try your patience and to make you leave. After all, some items were missing from her box and Chris Kellogs told me that they are not responsible for personal belongins. Let me ask you-if the person is placed in dementia unit with Alzheimer diagnosis, would you expect that person to be responsible for her/his belongings or staff can take some responsibility at least at the time everything needs to be packed? The staff is rude and not cooperative; the dementia unit is dirty and smells terrible. Stay Away from this place! more

Stay Away from this place! 3/8/2011

It is the worst place I ever seen! My Mom was in dementia unit and the nurses called me constantly since they didn’t know how to give her medications. What kind of professionals they are? Her roommate has her TV so loud that my Mom couldn’t sleep and when I asked the personnel to suggest roommate to use her headphones they did nothing. Once my Mom transferred to another facility, I have to come 3 times to pick up her belongings since they can’t find the storage guy. Finally, the admission person, Chris Kellogs, promised me to leave her box by the nursing station but once again they did nothing. It is extremely difficult to locate anybody from the staff and the receptions would do whatever it takes to try your patience and to make you leave. After all, the vase that I brought to my Mom as it was her favorite one was missing from her box and Chris Kellogs told me that they are not responsible for personal belongins. Let me ask you-if the person placed in dementia unit with Alzheimer diagnosis, would you expect that person to be responsible for her/his belongings? The staff is rude and not cooperative; the dementia unit is dirty and smells terrible. Stay Away from this place! more

An ok place 8/10/2005

This in not the greatest place but by far not the worst. It has a great building but is always understaffed. Another troubling aspect is the turnover rate of the management, it is very high. It is a much better to be a patiant here than an employee by all means. more
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