I walked into this place a year and a half ago and continue to return as often as I can. The staff are excellent, friendly, courteous, professional & very accomodating. Excellent cocktails, very inventive shots, good beers, great food (Hurley's burger is a got to try). Crowd varies depending upon what time you go to visit, it's close to Times Sq so there's a transient tourist trade, there's a traders bank on the corner so there's a lively after work gathering and it plays most big games so always some fans congregating there. Sometimes lively, sometimes low-key, but always a pleasant experience...go along & say Hi to Ben in the evenings.
Pros: Burgers, staff, local crowd & atmosphere
Cons: Can sometimes get a little busy & toilet flush is a bit awkward in the gents