We ordered a suit to be custom made and the pants needed some revision. They refused to make it right and told us that they would not do anything more to fix the problem. When asked if we could speak to the manager, the salesman told us flatly "no". The salesman asked if we thought we knew more about this than he did and how would we know if the pants looked right or not. The salesman raised his hand in our face and said that he was done working on the suit. None of the other employees we spoke to (including an owner) seemed concerned with this behavior. In fact, they all copied the salesman's behavior. We told them that we were shocked by this treatment and had never been treated this way by any store in our lives. We were planning on ordering a second suit in a few months but the store does not care to build or maintain relationships. We got our money refunded, which they didn't want to do initially, but we can't get a refund on all the time we spent.
Cons: Extremely rude and disrespectful staff.