I order Chinese deliveries through eat24hours.com on a regular basis and recently noticed Hunan Garden as a newly added restaurant in my area. To try them out I placed an order on a Monday night and hoped for the best.
The driver showed up 40 minutes later (about average delivery time these days, better than the conservative 45min-1hour estimate though) at my door with a hand held wireless credit card processing device commonly seen at some high scale dine-in restaurants and asked to swipe my credit card. At first it surprised me since I already filled out my credit card numbers online when I placed my order. The driver then explained to me that the card number I gave online was not used at all (no "hold" or "authorization" either) and instead was immediately destroyed. With the wireless device, my card would be processed via the merchant's secure network on the spot and the driver would not have access to my card number (the machine would only display the last four digits and the authorization number to them, same as a normal credit card receipt). This setup is somewhat similar to that of placing an order online at an electronics merchant such as Bestbuy and then picking up at the physical store. They would ask for your card number online just to complete the order, but the transaction would only occur at the store where they would swipe your physical card. Upon further thinking I realized that it's a win-win situation because the restaurant reduces its exposure to credit card fraud (stolen card numbers used online etc) while the customer's credit card is effectively protected from the employees. Pretty impressive stuff from a business of this size.
Now to the food, in one word, fabulous! I ordered egg rolls and cheese puffs as appetizers, General Tso's Chicken, Hunan Beef and Vegetarian General Tso's Chicken (made of Tofu) as entrees. By the way, I was very pleased to see a real vegetarian's menu (not just the steamed stuff) available from this place since most vegan restaurants don't deliver. So I ordered the dish for my wife and she totally loved it. Next time she'll try the vegetarian fish which is supposed to be "heavenly" good according to another user's review. Our beef was juicy and flavorful, chicken was crispy outside and tender inside with just the right balance of sweet, sour and spicy, the way General Tso's should be. The entire order was packed neatly inside the paper bag with no leakage or whatsoever. Overall the quality of food and service we experienced was in a class of its own compared to any other restaurant we've used on Eat24. Oh did I mention their price was very reasonable and they do NOT charge a delivery fee like most other places do these days.
I will definitely be coming back to Hunan Garden again and again in the future and I strongly recommend that you give them a try yourself. My only regret is that we did not discover this little gem sooner. As a matter of fact, merely writing this review is already making me crave all that tastiness and I know for sure what I'll have for dinner tonight!