I am disgusted and appalled at the treatment a friend of mine has received from the owner Dr. Hotchkiss. My friend took her dog there for grooming next door only to find when she picked him up that he had been shaved bald (without consent), had one of his nipples razored, had razor burn on his neck, and was acting as though he had been abused. He was scared, severely anxious, and it took him weeks to get over whatever happened to him. My friend took her dog to be checked over by a different vet and to get him treatment for his wounds. He had to be treated and put on antibiotics. Then she presented the bills, a letter of complaint, and pictures directly to Dr. Hotchkiss. He sent her a letter in the mail basically telling her she has over reacted and that all it was is "a bad haircut" and that he will not be taking care of any of the bills. It was callous, rude, and very unprofessional. I am shocked that he would be ok with his establishment having done this to this poor little dog. It demonstrates that the top priority is the bottom line....not humane treatment of the pets. Particularly when no one is watching. All these other glowing reviews are surely reviews of instances when the pet owners were present during their pet's treatment or when a lot of money was spent, therefore they got the red carpet treatment. What you do behind closed doors is another story! It is disgusting!