This is my first time having to write a negative report on a business. I feel it is necessary to inform potential customers of not only bad service but also the absence of customer service at Hudson's Flower & Gift. I have worked in the floral industry in Knoxville, TN and know the importance of good customer service, the freshness of the flowers, and that the order should be fulfilled correctly. On October 24, 07 my sister was having a baby boy at the hospital just across the street from Hudson's. My brother-in-law asked me to run over and get her "a grand arrangement". When I walked in I asked for just that, yellow roses in a "grand/big arrangement". The woman told me they only had white or red roses. I said WHITE with autumn filler. Therefore the arrangement in which I ordered would be in whites and yellows. The arrangement arrived and was all red roses and orange Gerber dasies, no white anywhere. My brother-in-law and sister were definitely not pleased. We went over the the shop and told them about the roses being the wrong color and they said to bring them back and they would give us our money back, that they no longer had white roses. My brother-in-law said that he did not want to take the flowers out of my sister's hospital room and leave her with nothing from him at all, moreover that they should not have said they had white roses if they did not. He told them that he was only asking for the arrangement of white roses that we had ordered. After much discussion in the shop the owner said that she would refund the money without taking the flowers back. She did not. Nor could she fix a replacement arrangement with the correct flowers because they no longer had white roses. I called to check the status on the refund. I was told that we were not getting one. Then the woman told me I was a liar and laughed when I asked about the importance of customer service. During speaking with the owner/manager of the shop about not receiving reimbursement she hung up on me.
Pros: location to the hospitol
Cons: Don't expect to get what you pay for, flowers only last 3days, roses never opened, unaccceptable customer service