I called Mr. Cantwell and spoke with him personally last year. I was recommended to his firm by a good friend, and this was the first year I wasn't going to do my taxes. He was very gracious, his firm was very professional. My tax return was done quickly despite the end of the year rush that all of these firms get, and I got a nice refund. the price was reasonable as well, a little over $100 to do my taxes. Will use his firm again this year, too.