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House of Vacuums - High Point, NC - Reviews page 1 - Judysbook

House of Vacuums

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1518 N Main St
High Point, NC 27262
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(336) 885-8340
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House of Vacuums - High Point, NC
House of Vacuums - High Point, NC
House of Vacuums - High Point, NC

Reviews

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Best

A few weeks ago I noticed that my Dyson Animal has lost a lot of suction. It's about 3 years old and lately I can see a lot of my pet's hair was not coming up from the carpet like...

Worst

While visiting my Grandparents over the weekend I was shocked at a customer service story they shared with me. Being as I work in a business that our customer service is TOP prior...

Great customer service! 3/6/2012

After having a bad experience trying to order some Hoover parts, the House of Vacuums not only met, but exceeded my expectiations! Please know that great customer service is still available in High Point! Thank you, Jennifer B. Denton, NC more

GREAT VACUUM SHOP IN HIGH POINT 3/3/2012

A few weeks ago I noticed that my Dyson Animal has lost a lot of suction. It's about 3 years old and lately I can see a lot of my pet's hair was not coming up from the carpet like it was in the past. I decided to bring my vacuum cleaner into The House of Vacuums in High Point for some advice. I ment with Art who was so nice to deal with. He explained some of the known issues with Bagless Vacuums. It seems the more I wash the filters over time the material actually shrinks and clogs the pores and causes less air flow and poor performance. Art also explained how dangerous bagless vacuums are for anyone with asthma, allergy symtoms related to airborne particles of dust which starts to happen when the filters clog, the dust leaks out of the crevices of the vacuum into the air at about 800,000 particles per minute while vacuuming. I was not ready to by a new set of filters for $50 or more, so I decided to take a look the Miele Cat & Dog vacuum. Art laid down over 150 pennies on the carpet and vacuumed them up in seconds, he also vacuumed up a rag laying on the floor to show how the power nozzle shuts off automatically to save the belt from burning. The HEPA filter bags are only $18 a year which is way less than replcement cartridge filters for baglees vacuums. And the best feature of all is ZERO emission of dust. I will highy recommend my family and friends to do business with the House of Vacuums and will never buy a TOY VACUUM from a BIG BOX store again... I LOVE MY MIELE!!!!!!!!!!!!!!!!!!\r more

Worst Customer Service Exp 4/10/2010

While visiting my Grandparents over the weekend I was shocked at a customer service story they shared with me. Being as I work in a business that our customer service is TOP priority I was completely appalled to hear of a local business treating a customer with such distaste & unprofessionalism. In attempting to order a specific item needed they were prompted to pay up front, which typically is not a problem. However, the last time they had special ordered something through House of Vacuums after paying up front promises of a specific backorder date were broken once a week for 6 months, Not wanting to relive this particular fate they opted to have them order it with a promise of a phone call once in & they would pick up and pay at the same time. After 6 weeks of waiting on for their special order they entered the store to check on the B/O of the item. They were told that the House of Vacuums sold the remaining stock to another source and they would not Sell to my Grandparents until payment is given before hand, My Grandfather insisted he would pay when the item was in stock but if they could not work with him he'd have to find another Business who could. Instead of seeing this as an oppotunity to bring business in the on site manager told them that he would not order the stock, and they did not want their business. I may be biased but in Customer Service or Sales for that matter the point is to bring in business not turn them away. If House of Vacuums had gone the extra yard Im sure that not only would my Grandparents refer their business whole heartedly but they themselves would of NEVER have gone anywhere else for their vacuum or carpet cleaning needs. In my opinion I would never purchase or recommend someone to invest their time or money into a company that doesnt take the time to invest themselves in their customers. Cons: Unprofessional more

Great Kirby Service! 1/30/2008

I have a G5 Kirby that was very sick. I took it over to the House of Vacuums in High Point, and they explained to me why a great quality vacuum needs to be serviced a least every five years to extend the life of the product. After a new fan kit, a bracket cam and transmission alignment and reseating the commentator and replacing the carbon brushes in the motor my old Kirby was good as new again for a very fair price. I would highly recommend this company to anyone looking to restore any vacuum cleaner :-) Pros: Great place to go for all your vacuum needs Cons: closed on Sundays more
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