First, the staff was amazing. Maybe it is just a "Portland thing", but every single staff member we encountered was friendly and helpful and did everything they could to make sure we were enjoying our stay. The hotel is not quite downtown, but there really isn't any need to be when a 10-15 walk will get you just about anywhere. There is a train (the MAX) stop about a half block away. We rented a car, but found it really wasn't necessary unless you planned to take trips to the coast or mountains like we did. Also, the valet was extremely helpful to have when it was raining. The decor and amenities are what really made a difference for me. There was a very understated, Old Hollywood feel. But it is also a very modern hotel, with the iHome docking station for your iPod, flat screen TV's, a pillow menu, etc. Very cool touches that you hardly ever see. As for the rooms...yes, the Queen deLuxe rooms are TINY. But in all fairness, the website does describe this room as one "for a single traveler or a very cozy couple". There is just enough room for the bed, a couple of nightstands, a dresser, and a small table. While a little more room would have been nice, this worked out just fine for us. They do have larger rooms available for people who need the extra space, as advertised on their website. Perhaps a little more research by those who were so unhappy with the size of the room would have made their trip a more pleasant one. I can't really comment on the room service. The only thing we ordered was dessert, which was good and was delivered quickly, but probably isn't enough of a barometer. We went to the bar late one night and the drinks were inventive and the bartender was friendly. We ordered mini hamburgers, which weren't the best I've ever had, but were perfect for that late night snack. We really enjoyed our stay. There are probably fancier, bigger, more run-of-the-mill hotels in Portland, but this one is unique and very much worth checking out.
Pros: Service, Amenities, Cozy Beds, Location
Cons: Their cheapest rooms might be too small for some people