We hired a bartender and assistant from Host Helpers for a large cocktail party at our home. They were supposed to arrive at 7pm. At 7:30, neither of them had arrived, and I knew there was a problem. Upon calling the hotline, I was told that they would try and get in touch with the employees. My guests began arriving at 8pm. By 8:30pm I had a house full of people and I was making drinks. They could not locate one employee, the other had apparently "called in sick", and they didn't get the message. The woman I spoke with really did try to be helpful, and finally found a bartender for us. He arrived at 9:30pm, and was great. Meanwhile, he was inundated, so I still had to help him make drinks for 45 people and continually replenish the appetizer table. At 10:30pm an assistant arrived. She too was very kind and helpful, and by 11:30pm I was able to have a drink myself. Once the party was over, we paid the staff, as they were helpful and we appreciated the work that they did, and did not want them to go unpaid. The next business day, I called Host Helpers primarily to express my discontent with their inefficient service, but to also praise the staff they finally did send. I asked them for a partial credit toward the services that were rendered as attempt to offset the angst they caused. They refused, saying that they would give me a 2hour credit toward future transaction! "What future transaction!" I said, "I am never using your service again!" Their idea of a "credit" benefits them--not me. I spoke with 2 different people essentially having the same circular conversation. The last person told me she'd have to speak with the owner and get back to me. Five days later, I received a letter from the owner apologizing for the mishap, and offering me 3 hours credit towards a future transaction. I have to tell you, that is POOR customer service. Had they given me the credit I requested, I may have considered using them in the future. Now--no way!