I notice the other reviews are pretty old. Perhaps, the company has gone downhill recently because my fiance and I just had a rather unsatisfying dinner cruise. I don't generally give bad reviews, but this experience was... well, just plain boring.\r
Customer Service: We arrived at 7:15pm for our 7:30pm cruise. There was no sign telling us which pier to go to, nobody outside to give directions, and no shelter from the cold February wind coming in off of the bay. We stood there freezing (me in a skirt, expecting a fancy night of royal treatment) for 25 minutes because they were late letting us onto the boat. No explanation or apology was given.\r
The Entertainment: It consisted of a bad lounge singer who was timid and too quiet to hear. One of the waiters got up to sing a few times, and he was actually much more entertaining. It was advertised that there would be dancing, but the music was not danceable (meandering jazz) and the floor was carpeted.\r
The Food: It was mediocre. I've definitely had much better food in San Francisco. Our server was a very sweet woman, but she seemed to get confused and flustered a lot, resulting in us receiving cold food and the wrong beverages.\r
The Boat: It seemed to be falling apart in every direction. The carpets were old, the stairs sagged, the bathrooms were tiny and dirty. It does cruise under the Golden Gate Bridge, which was fun. However, it's likely better during daytime cruises because it was hard to see the city in the dark.\r
All in all, I'd say, if you want a fancy night out, you can find cheaper, better entertainment elsewhere.
Pros: site-seeing for tourists
Cons: mediocre food, shoddy boat, expensive