If you are looking for both quality and great customer service, look elsewhere. The quality of work has been average, but customer service is horrible. The lack of professionalism and integrity is minimal at best. From my experiences with Hopkins Honda, the largest issue is poor customer service. They do not greet you in a timely manner with servicing, are not reasonably priced for standard maintenance, lack professionalism in communication and in my experience used ignorant and disrespectful language with a customer. I would like to stress that I have not experienced quality issues but was embarrassed for them with the lack of respect for customers.