This is the car dealership you were always warned about to avoid! Unethical sales practices and dishonesty when confronted about it. I always used to have my car serviced at Honda dealerships and mistakenly believed they were more ethical than independent facilities. When I moved to San Diego, I needed my car serviced so I went to Honda Mission Valley. Big mistake! I needed new brake pads and they tacked on extra fees such as "machining the rotors" without my consent. Apparently they do this often. I did not not sign any authorization form for anything until after the job was complete, meaning they could have tacked on anything. I tried to resolved the issue with the BBB and Honda Mission Valley flat out lied and distorted information. They tried to offer me a full credit of the refund I was requesting or a drastically reduced cash refund. No way would I ever go back to their facility and the refund offered was a joke, so I declined both. There are many other more honest and ethical Honda service facilities out there. Save your money and avoid Honda MIssion Valley at all costs.