One thing I love about them is that they allow after hours and pickup after hours - they'll just charge your card and leave it on the street. They are competent and courteous. What impressed me was I had a burnt out head light and they just changed it within 5 minutes and charged us only for the part, no labor. To be fair, it wasn't a huge job, but I guess we're jaded to getting soaked for car repairs and this just earned our loyalty. We have referred friends and have never heard any negative feedback.