love the store, the people there are all great selection wonderful. But it has happened twice now, i get a bunch of keys cut (I am a realtor), then when out at the homes not just one does not work but twice, all 3 copies did not work. when i put the keys on top of each other there is a little added bump here or there. the guy even said last time, keep your receipt in case they don't work! so now i go to ace hardware on the plateau, I have gone there on and off for 18 years! and never had a key that did not work.