I was a member of blockbuster and I was getting bad service so I went into a Hollywood video and found better service. As soon as I walked in the door the counter person said hi to me. The counter person always helps me when I have a question about a movie. Sometimes I don't know the name of the movie but they do. I was renting a lot of movies a month and they suggested that I try the MVP club to save me money. They were right it did save me money. I have taken surveys from Hollywood video and received free rentals for doing this. I did have a problem about a month ago about movies not being checked in properly and the matter was handled immediately and an apology was given. I get the movies I want when I want and I don't stand in long lines. There are no hidden charges. The parking lot is huge and I never have a problem parking. I highly recommend this Hollywood Video store.