I boarded my dog here for about 6 days, and I wasn't at all happy with the service. It was my first time using any kind of kennel, so I didn't know what to expect. Hollywood doesn't allow customers to view the actual area where the pet will be kept; they say it is too stressful for the animals that are already in there. But I have since learned that any kennel that isn't open about the boarding area is probably not trustworthy. My dog was returned to me with a cut on his nose. The staff couldn't explain how or when he got the injury. I haven't gone back since then.