This was the 1st time I have eaten at Disney's Brown Derby and from the looks of the place you'd expect great food and service. I felt they have become complacent, because the service here was awful! \r
Our reservation was for 4, 2 adults and 2 kids (9 & 10). We ordered filet mignon all around, and I have to say that it was fantastic!. So was the ambiance! Our server, however, an older mexican man, was nice when it came to taking our orders, but the food was served by someone else, and we never did see our server again. With kids, accidents happen, and when our grandson dropped his fork we need a replacement. I tried to get our server's attention a few times, but that didn't work out. I finally gave up and gave my grandson a fork from another table. It's not that he was busy, he wasn't. He never even came to refresh the kids drinks, or ask if I wanted another glass of wine. When it came time for taking our dessert order he was there in an instant, but by that time my wife was disgusted with him, so I simply asked for the check. I put my disney credit card down to pay, and my wife put a penny down on top (she had never ever done that before so I know she was disgusted), and she wrote a note to the server regarding his bad service. When you get an older experienced server, you can usually expect it to be spot on service. It just wasn't there. I don't blame the server alone, shame on disney for allowing this complacency! \r
The food is good, so I would return if I ever come to WDW again, but I will tell the lead person in management of this experience so disney can have the opportunity to correct it.