No matter what experience you have had there, or what reviews you've read here, give them another chance. I have been taking my year old Lab there for the day care so that she can play with other dogs for several months now. We had a problem.
They separated my dog to play with a male dog and she didn't want to be separated from the group, as, she's a dominant dog with a pack leader personality. She barked go get out of 'solitary', didn't want to play with the other dog. The staff person didn't like that she barked and put her inside. She didn't want to be inside and barked. When I picked her up she told me my dog had a barking problem. I told her I'd never heard her bark and didn't agree but she said I needed to 'do something about that.'
I was upset about it.I told the staff in the office immediately and they gave me the number for the director of day care. I didn't get to speak to her and thought, ok, they're not going to care or give me a chance to let them know what happened. I stewed for about a month wondering ok what am I going to do now. At that point I decided that if I took her there again, but this time specified what it was that I needed to see happen and NOT happen, I would give them another chance.
I took my dog in, told them not to separate her, went through the whole thing and they said ok. Then I went into the office to find out why I wasn't called back and the person in the office asked for the whole story and turned out she was the owner. She said she'd look into it, that she absolutely calls back, apologized and couldn't be more helpful, apologetic and professional. She understood my frustration and thanked me for speaking to her and letting her know and promised that my dog would have a fun doggy day. Then she said that whenever there's a problem I shouldn't hesitate to let her know and asked who the teacher was that day. I didn't know but we decided that she could look up when I was last there, and she could see who was scheduled.
After that I did speak to the director who came to find me (!), and told me that she did call me back but got voice mail, and, that she knows full well that my dog doesn't have a barking problem.
So all in all, it was resolved with a best case scenario and my dog won't be put into a smaller area away from the pack again, the person in charge that day was spoken to, I was invited to voice concerns, I was treated with respect, I felt better that my dog has somewhere close by to play, and all of the supervisory staff now knows not only me and my dog and are very nice but also know that they need to be mindful of what doggy language is telling them.
I say, give them a 2nd chance if something went wrong, tell them what happened in a nice way and see if you can't resolve anything that may have happened in the past.
I was doubtful to go there in the first place after reading some of these reviews, thinking Oh my goodness, how can I take her there, but I decided to just try it, to judge for myself and when something happened, I took it up not with the girl in the room but with the directors and owners. Everyone has a bad day, I get that, and all in all, these people love dogs. We all know that. I hope you will give them the opportunity to make you and your pet happy.