I used to love going to hobbytown or calling them to see if they had a certain item I wanted, but lately their customer service has been terrible. I have been forgotten and left on hold for ten minutes with no apology or concern. Every time I have dealt with them in the last two or three months one woman in particular with long hair has been very rude to me. Even though I live blocks away from this Hobbytown I now take most of my business to Bridgetown Hobbies on Sandy. They are always polite and helpful.
Pros: Good selection.
Cons: Very rude employees.