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Hines Pool & Spa - Austin, TX - Reviews page 1 - Judysbook

Hines Pool & Spa

900 McPhaul St
Austin, TX 78758
(512) 873-8565
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Hines Pool & Spa - Austin, TX


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Hines repaired the pump and filter equipment and replaced parts as needed. They labeled all valves and machinery so that they and we could more easily diagnose and fix equipment p...


Had Hines clean our pool for about 5 years. First cleaner was pretty good so no issues for about 2 years. After that, a succession of cleaners who really didn't know what they w...

Poor Service 2/19/2010

I had a stain at the bottom of my pool that I was unable to identify and therefore unable to treat effectively. Based on recommendations in the neighborhood I gave Hines Pool a call. They sent out their "best man" who charged $90 for a 10 minute visit (when I wasn't home). He simply tested the water and told me I needed more salt. He completely ignored the stain at the bottom of the pool and gave me simple and unrelated maintenance advice. When I called Hines management they told me that was their best guy and if he said I need more salt then you need more salt. Not surprisingly correction of the salt level did nothing to correct the problem and I am still left with an unidentified stain. Hines management then stated that they would send someone else out - they never did. When I called back they refused to stand by their work. Don't walk - run from this poorly run company. BTW: I took a picture of the stain brought it into Pool Warehouse and a helpful and knowledgeable sales person was able to help my properly treat the pool. Pros: None. Cons: Poor diagnostics, no follow through, poor customer mgmt more
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Company provides professional pool and spa cleaning services.


  • Company provides professional pool and spa cleaning services.

  • 8/3/2007 Provided by Citysearch

Additional information

  • Neighborhoods:

    North Austin Civic Association

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