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Hilton Los Angeles Airport Los Angeles Hotels - Los Angeles, CA - Reviews page 1 - Judysbook

Hilton Los Angeles Airport Los Angeles Hotels

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5711 West Century Boulevard
Los Angeles, CA 90045
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(866) 215-6641
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I was looking to park here because of the covered parking and the valet service. Plus I figured it was the Hilton, how could I go wrong. Well here is how. I started this debacle w...

Comfy beds, great tv selection, and accommodating staff! 4/21/2010

After naming my own price on Priceline, I scored a couple nights at this gem for an excellent price....or so it seemed before I learned about the parking fees at this location. I decided to pony up the extra $10 a day and do the valet since reviews on other sites protested the awful conditions of self park. Pros: Great service, comfy beds, onsite facilities Cons: Pricey Parking, Pay for Internet, Check In Line more

Worst Customer Service Ever! 1/11/2009

I was looking to park here because of the covered parking and the valet service. Plus I figured it was the Hilton, how could I go wrong. Well here is how. I started this debacle with a simple question. When I tried reaching anyone at the Hilton valet or front desk, I was put on hold for five and ten minutes at a time, hung up on, transferred to the wrong place, and when I finally asked for a manager, I was hung up on again. When I finally got hold of a manager, I had made more than fifteen calls just to get to this point. When I spoke to the manager, I was furious and told her about the happenings and explained that I was going to take my business elsewhere. She expressed her apologies and told me that she would take care of my reservations due to the problems I had. So then I stayed. Big mistake!!! When my boyfriend came to pick up the car, no one anywhere knew about the arrangements with the manager and now the manager is saying that she never said anything about taking care of the payment. What else does taking care of the reservation mean? more
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Editorial

  • The Scene
    Weighing in at an impressive 1,235 rooms, this is by far the largest hotel in the LAX area. Its sheer numbers let guests know what kind of experience they're in for ......

  • 11/25/2003 Provided by Citysearch

Additional information

  • Payments:

    Diner's Club, Visa, Master Card, American Express, Discover

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