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Hillside Cleaners - Cambridge, MA - Reviews page 1 - Judysbook

Hillside Cleaners

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49 Brattle St Ste B
Cambridge, MA 02138
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(617) 354-1872
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Dry Cleaning

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Hillside is alright for dry cleaning, but I absolutely cannot recommend it for alterations! The week before Thanksgiving, I brought in a jacket that only needed its zipper replace...

Do not go here for alterations! 12/27/2007

Hillside is alright for dry cleaning, but I absolutely cannot recommend it for alterations! The week before Thanksgiving, I brought in a jacket that only needed its zipper replaced, which should have been very simple. I was told it would be finished in one week. Well, it was finally finished the weekend before Christmas (and the only reason it was done even then was that I was standing in the shop, firmly telling them that I needed it before leaving town for the holidays). Every time I came to pick it up I'd hear a different excuse as to why it wasn't finished, such as the seamstress had ""left early"" for the day, or ""yeah, it isn't done, but it will be tomorrow..."". When all was said and done, the staff did seem sorry and apologized for the delay, and that's the only reason I'm giving it two stars instead of one. Pros: Convenient location Cons: Unreliable, unprofessional, did not finish alteration when promised more

Awful Service, Horrible Alterations 5/3/2007

HORRIBLE ALTERATIONS!!! I went to this place with two simple alteration requests. They failed miserably on both. I called ahead to see if they could fix a swimsuit top and they said yes, then I asked again at the store, and they assured me they had the clasps to fix the swimsuit. Once I returned to the store to pick up the swimsuit, they told me they didn't have the clasps and hadn't fixed it. I was leaving on vacation the next day and needed the suit.\r \r On the same visit, I had jeans repaired, and they assured me the repair would be unnoticable. First, they did not have the jeans ready on time. Then, when I finally picked up the jeans there was a HUGE patch that appeared to have been sewn by a 2 year old. They had absolutely no remorse. Cons: Horrible service, unprofessional alterations more
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  • Neighborhoods:

    West Cambridge

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