It took me several attempts to purchase a car at Toyota of Lake City. Each visit I left when my tolerance level was reached. These people are rude. There was absolutely no sales or information from the warm bodies they have there. I wanted a Toyota Prius. Toyota of Lake City was the obstacle I had to hurdle to buy it.
On one attempt a young kid actually had a conversation with me and we took a test drive. It was great.
The paper work was a challenge. You have to be talked down to quite a bit to get the paper work done. It was another challenge to get the financing in place and all of the staff there want to look like really tough guys. It's a junior mafia kind of atmosphere.
OK the purchase was complete. I got a survey which didn't go well, I hate the place. Then I got a call from the service department. You get a free service with a purchase, thank goodness I didn't buy the service package. Buyer beware, these people are crooks.
My mechanic warned me about the service department, but hey it's included in the full retail price you will end up paying. These people will do nothing for you. There are no deals. They lie. It was free so I made an appointment two weeks in advance for 10:30 AM. When I got there at 10:00 AM the cars were backed up. I waited, When a guy walking by was told I was there he asked if it was 10:30 yet at the top of his lungs. I waited. Another gentleman was dropping off his car. He had parked it in the lot, went to the service counter and was told he had to stay with his vehicle. He asked me if I could back up to allow him into line as he had been there before me. I said sure. We all waited.
I finally got out of my car to look into the service department and was shocked. There were cars stacked floor to ceiling. They have four; count them four, service desks for a service department the size of a Jiffy Lube. It was a circus of mismanagement. Obviously they were there to take my money, oops; it was included in the full retail price I paid for the car.
I finally got out of my car to look into the service department and was shocked. There were cars stacked floor to ceiling. They have four, count them four, service desks for a service department the size of a Jiffy Lube. It was a circus of mismanagement. Obviously they were there to take my money, oops, it was included in the full retail price I paid for the car.
There was no way, for the amount of technicians I saw working, to do a decent job on the cars that were already there. Still there were over booked vehicles backed out into the street. When i got back to my car, Jeff, came up to me. I asked if there was a less busy time to get my car serviced. He said that had I been on time, and if every one else would stick to their assigned time there would not be a back up. I asked if there was a back up how long it would take to service my car. He guaranteed me that my car would be in by 10:30 AM and out by noon. I have no doubt he was serious. My doubt is that if I left my car with him it would be properly serviced. Jeff was threatening me. I had upset Jeff's little power play. I left to return at the end of the day.
At the end of the day it was worse than the morning. Cars were still floor to ceiling, packed in like sardines. The mechanics were wandering around looking busy. There was no sweat, no urgency, just the same complacent satisfaction of mechanics getting a pay check without consequence. There was no way anyone was serviced that day. It was obvious there was a total lack of concern, to be confirmed by Jeff. He said, "you're back," I said, "yes." Then i asked if he had in fact lectured me in the morning about being on time for my appointment and he said he had not. He did say that an appointment is like when you go to the doctor. If you are early you have to wait. I asked what that had to do with the fact they had over booked the service department. He said with an earnest expression that they had not done that.
It was obvious there was a back log of cars still in the service department at 4:30 PM. It was obvious that those cars were being held over to morning and the circus would begin again. Had i been late, I could get it, being early who cares. Take my keys, let me park, and be on my way. He pointed out the early morning drop off, but keep in mind you have to be there before the service department opens, or you have to wait.
It gets better. I want to see the owner. I have been bullied to beyond my limit. I want to see the owner. I want to meet the person, who has so much money, and so much contempt, that they put on this charade every day. I'm angry with myself for giving these very creepy people my money. I want my money back. I now hate my car. How could I have been so stupid to be swindled like this? How can a business like this stay in business? Why do people go back?