I'm sure people won't believe half of the stories of how bad this place is. I read a scathing review before I moved in, and thought the person writing it was being dramatic, and my experience would be different. That was a mistake.
Right from the start, living there was a bad decision. We were promised discounts on our security deposits, and told that dogs were completely welcome. We were shown an apartment with beautiful landscaping and told ours would be the same. When we actually went to sign the lease, the security deposit was more than twice what we were told, dogs were not allowed, and the back yard looked like something out of a dystopian Orwell novel. Despite the red flags we moved in, against our better judgment.
We found cockroaches regularly (not joking). Never a lot of them - just one that would come in off the street. Our car was broken into twice. The laundry machines were broken regularly, and trying to contact anyone was always a chore. The staff doesn't keep regular hours. They come in late, take long lunches, and disappear promptly at six (even if you are on the phone holding for them).
Left after a year and a half. We had them do a walkthrough to make sure we would receive our security deposit. We were told the place looked great - that we had taken great care of it, and that we shouldn't have any problem getting our full amount back. We also contacted the maintenance staff to sell them our fridge as we would not be needing it. After haggling over the price and letting them inspect it, we were told to leave it in the apartment and they would send us a check. It's now more than a month later. From a $500 security deposit, we received $37 dollars back. We have not been paid for the fridge - they say they can't find it.
We gave up on the security deposit, but have contacted the management numerous times regarding the fridge. We've been yelled at, hung up on twice, and run around in circles between their on-site management, and corporate office. Their conduct has been unprofessional with a flagrant kind of flare that reeks of having done this before.
I can't possibly emphasize this enough - we're good people who were good tenants. We paid our rent on time every month. We didn't cause problems, and any issues we had with the place, we tried to have grace for. Giving them the benefit of the doubt has been one of the worst decisions we ever made. If you are looking for a place to live, I strongly suggest you look elsewhere.