After moving from the wonderfully oppressive state of California to Texas, I was lucky enough to stop by Heritage. From day one, Tom, Doc, Mike and Ken have been friendly and willing to share advice/wisdom about the purchases I have made - most through them and some through other sources. Regardless, I'm always treated fairly and with respect.
For the service side, Ken has been a great armorer and guide, not only listening to my crazy ideas, but always having solid advice to help. He has done great trigger work and grip shaping on a few of my pistols (the ONLY place to go for Glock work!!) and I will be bringing many more to him in the future. He is fair in price and untouchable for his craft - you'd be gambling to go elsewhere.