Heretick Seed And Feed, Inc.

We have been buying feed from Heretick for years. They are always willing to work with you and will do their best to make sure they have what you need. If they do not have it in Hopewell, they will get it from Petersburg. Great feed store! Pros: Helpful, courteous, willing to work with you more

took in a troy bilt edger on 11/17/09 to replace a torn rope it wasn't ready till 1/6/10 they did not start it for me to show me it worked (which in hindsight was my mistake). i got it out 4/1/10 to do some edging and the very first pull the rope was tight and did not pull correctly so i took it back and told them this was my first time using and they need to fix it. they told me that they thought it had been used already and were not going to fix it. so don't take anything there to get it fixed. Cons: everything more

Purchased a Ryobi blower vac from Home Depot 7/26/08 never ran correct- called manufacturer- they referred me to Heretick for warranty repairs- dropped off the blower10-14-08 to a lady behind the counter required a $10 deposit in case they find it was not a warranty problem-never heard anything- called11-03-08 spoke w/ Kurt- asked me if I had used the blower for vacuuming- told him no- that is why I wanted to get it back- his comment-""this is not a very good blower- I wouldn't recommend vacuuming with it because if you get the fan offset it won't run right!"" I told him the only thing it had been used for was blowing- he said a screw that holds the engine on is loose and that is what he usualy sees happen when someone uses the blower to vacuum- also said the carborator needed a half turn adjustment- said it would be a charge- told him that it was a warranty claim he again said the carborator is not covered- told him it is- said he would have to check with his boss- not in that day would be in the next day- to see if anything could be done, but didn't think anything would be done regarding the charge- his boss is his brother- we finished our conversation and I called Ryobi back- they in turn called them and reaffirmed the carborator was a warranty claim- I went the next day to pick up the blower- behind the counter was the same lady and a gentleman by the name on his shirt Big Ed- I told them I was there to pick up my blower and that Ryobi had called and said the repairs were warranty items- Big Ed said that is at our discression! He went to get Kurt- he came back with my blower and proceeded to show me how to start the blower- he said there is no charge- I asked about my $10 deposit he said no that was a diagnostic charge- I told him NO that this was a warranty claim- he finally told the lady behind the counter to refund my money- the blower was greesy and dirty- his response we are a small engine shop\r what do you expect- Be leary of repairs at this shop! Cons: poor customer service and billing practices more