I purchased a table and planned to purchase the accompanying set of chairs from HP last summer. However, the deal went sorely awry, things took forever to get delivered, when they were delivered it was the wrong color and they offered no discount for my the mishaps.
My main gripe was lack of communication and speed of delivery. When i ordered the table i was paying a premium because of their mark-up, as soon as I ordered the table and 8 chairs, literally the next day a catalog arrived from the another local patio /garden (City People's) store and the chairs were 50% less, in the same color and they were in stock and available for delivery that week. I called Herban patio and they agreed to meet me on the price, but still wanted me to wait 6 weeks for shipping. I decided not to wait but still ordered the table through them -- no discount. I waited 4 weeks and called to check on the status of my order. I left two messages before I got a call back. They had no idea when the table would be delivered and i should call again. I waited a week, called, called again and finally would get someone. The table was delayed...eventually it arrived after 8 weeks!! Well itno June at this point (and i had purchased in March). When it arrived it was brown -- not black! I called them and they were like "Oh..." they had not verified the item before delivery. It took another 4 weeks (and me calling and demanding that the table be changed) before i finally got the right set...
I don't think the delay bothered me so much as the somewhat high prices and the lack of associated service. They have a great unique and stylish selection, but they lack on delivery and friendly on-going service after the purchase and through delivery.
I recommend window shopping at HP, but if you can, purchase your items through another retailer -- as they may have better prices, quicker delivery and good service.