Overall we had a great experience with this hotel and would use it again. Price for value was very very good. However, I would be more direct with them over the phone and in person. They were nearly sold out when we got there (a wedding party) and we didn't get the room we were promised on the phone. They tried to accommodate us with the only other room available in the place, but even with a 10% discount, it put us over budget. The staff was really swamped with the wedding, I can see how mistakes happen and when I realized that the discount did not wind up on our final bill, we were already back home and I just decided to let it go... I figure I'll bring it up again if we ever have occassion to use them again (I hope we do).
Cons: The room with Jacuzzi did not have the sleep number bed