You don't have to have an appointment, but you won't have to wait as long if you do. The staff is really nice, but like most places around here they're all Asian, which can sometimes create a language barrier. They have always got me in and out quickly. A few times my pedicure has started to chip rather quickly and it's a little expensive. The massaging chairs are really nice as well as the foot bath. Just because of the fast chipping pedicures, I might try somewhere else.