This place is a joke. The original Mr. Hansen must be turning in his grave. What used to be a reputable place has turned into a dirty, run down place run by people from the wrong side of the tracks. It is blatantly obvious that the most recent 5 star reviews were all done from one Hansens employee (on the same exact day with the same tone of voice?? Yeah, right!). There are more 1 star ratings for this place than anything else and that's because the woman managing it is on commission and will try to rip you off. I had this fact confirmed by the other employees there! I recently went in to get a cake for a special occasion. First of all, the place is a disaster. The carpet and walls are filthy, the display shelves are bare, the signs were childlishly hand drawn, etc. But, I knew they made decent cakes, so I ignored the dismal appearance of the place. One of the girls gave me a price that I felt was fair. When it was time to pay the deposit, some other woman who claimed she was the manager came busting in and started badgering the girl right in front of me. Because I wanted dots on my cake, instead of $300 for the cake, it was now going to be $1200! I was dumbfounded and asked why placing simple dots would cost $900 more. The manager went on with some BS story about the complexity of this process. What??? It's not like the cake was going to feed an army of people! Just a simple 3 tiered cake with one inch dots is what I wanted! So I asked to speak to Mr. Hansen himself. Basically this man cowered in the back of the bakery and refused to come out. This is HIS bakery but he's allowed the ""manager"" to run this place to the ground. However, not all of the employees are like the manager. Most are helpful and will try to help you but whenever the boss lady comes around, forget it! She oversees every order and tries to rip you off because it goes in her own pocket! If you must get a cake from Hansens, go to the one in Beverly Hills! AWFUL PLACE!
Pros: Can't think of one
Cons: The manager, the filth, the ""service"". I wish I could give it a ZERO rating!