Hans Auto Car Repair

I have recently had a positive experience at Hans VW. In a more in depth conversation, I gained a fuller understanding of how the decisions were made for the repairs on my car, in consideration of my personal situation. more

Always straight forward and honest. They work on my 71 super beetle. I am no idiot; I can spot poor work and I have high standards. These guys do a nice job. Remember, they are human. Just make sure you write down what you want or they forget some things. Nice guys who won't do unrequested or high cost repairs without checking with you. Thank goodness they keep this thing going, or I would be up a creek. more

No stars!!! This is a very dishonest shop. Where do i start? They took too long... they scratched my car... lied and said they didn't take the head off my engine during a timing case oil leak job when i could see fresh sealant around it, and they failed to replace the head gasket to boot! They failed to have the alignment done after a strut mount job, and didn't tell me until i noticed my steering wheel was crooked. I asked why, and Hans said ""we don't do alignments here"" as if i was supposed to know that. 3000 miles later, the head started to leak oil and my insurance company made me go back to him because it was an oil leak that brought me to him in the first place. Now 2200 miles later... i take my car to another shop an they tell me that the manifold was put on wrong and my A/C vac is broken. The new shop asked if i had engine work done recently? To top it all off, they said i need new strut mounts!!! Beware of Hans VW, they are crooks. Once Hans saw how good my insurance is, he saw $$$ and took us for a ride. I will be seeking retribution for the strut mount job and the lies. Don't trust them! In the beginning i was understanding, but after my car was in his shop for a total of a month between two visits all i can say is F*** those dudes!!! more

I have been a Type 1 VW driver for 40 years and I always went to Dougs VW for my service but since he has gone out of business I decided to try Hans VW since they are right across the street and have been in business a long time. My beautiful '72 Ghia needed a new clutch so I took it in and asked them to check the timing while it was there. After paying $700+ bucks for everything I pulled out of the parking lot and experienced immediate and severe bogging in the lower RPM's. I drove around the block and pulled back in to see what was up. Hans Jr. got in to take it for a test drive and with me there in the car with him experienced the same problem. He amazingly told me it ran like a top and that it was the new clutch that I had to get used to. Fair enough. After giving them the major benefit of the doubt for a week and the car still running terribly (MUCH worse that when I dropped it off to them) I went back to see if they could dial it in. He blew me off saying it was the way they all run. He must think his customers are idiots... Believe me, after owning 6 bugs, 2 buses, and 3 Ghias, I'm intimately aware of how a Type 1 VW should run. After 3 return trips to try and get it running correctly I decided that I would be much better off taking it to a shop that is honestly concerned with getting a customers car running properly and addressing their concerns up front instead of shamelessly doing totally half assed work and grabbing the money while offering a warranty that isn't worth squat. I would rather have them tell me that it needs this or that and that it will cost me a couple hundred bucks to make it right instead of making my car run worse than when I brought it in and amazingly telling me it's all good! Never will I bring another car to this shop of hacks and I hope this review steers some people away from a similarly awful experience. I only wish that I had read all the bad reviews prior to me taking my car there. It would have saved me a whole lot of time, money, and trouble. more

I bought a '78 bus last SEPT and took it in for the heater fan. It was much less expensive then I thought. I went again a couple months ago and told Hans to fix anything mechanically wrong he could find. They found bolts missing off the axles amongst other things and informed me before fixing. EXECELLENT service. The bus just purrs now. I will be back. Thanks Hans!! Pros: friendly and honest Cons: none so far more

This shop lacks interest in the customer or for that matter working on cars. Inspection requested but minimal done. Missed some vital problems. Had to take to another shop. I feel like they just want to get you in the door and out and if you ask questions they are impatient and a bit rude. They have been in business along time so probable do fine work most of the time but I've lost my confidence in them and will make the trek to another shop. Pros: location Cons: rude, lack customer service more

I went in to Hans VW a little skeptical after the reviews I read online. I showed up a little before they opened and had the chance to peer through the windows and get a feel of the place. It's your typical little family run auto repair shop, dirty but organized. I gave the keys of my 98' GTI to Hans Sr. and left. By 10am Hans Jr. called me, explained my problem and quoted me a price to fix my ignition switch. By 3pm my car was fixed and ready for me to pick up. Upon arrival Hans Sr. gave me my keys and said I need an alignment and suggested a place I could go. Pros: Great location, decent price more

They always quote me higher than they end up charging me (so I know what to expect, and feel like a get a deal), and they do a great job sourcing hard-to-find reasonably-priced parts for my '84 diesel rabbit. They once gave me a free rim from a junker out back to replace my bent one, and another time one fella gave me a ride home out of his way. Quick service and always really pleasant to work with. They're also really happy to explain things or show me parts of what they're working on. more

They charged me $1100 for a transmission on a '73 VW Beetle. $80 to change 4 spark plugs which they didn't even change the wires. My fuel lines are soaked in gasoline. My generator belt broke after I'd had my car back less than 2 weeks. My car still leaks oil. This shop should not be in business. By far the worst experience I've ever had with a repair shop. Cons: where do I begin. more

Took my 2001 TDI Jetta there barley running. Thought that I had major problems. Hans was able to look at it right away. Found out it was just a cloged fuel filter and fixed it for me on the spot. He only even charged for the part because he said it was a quick easey install. Went in expecting days with out a car and a big bill. He got me back on the road in 30 minutes and for only $50 dollors. Will tell all my freinds and defenitly be back. Pros: Quick service great price more

I took my VW New Beetle in to diagnose Check Engine Light and to repair a ?flat spot? of the car not accelerating smoothly. $800 later I still have the same problems. The bill does not show very much detail of what was done. Hans would not give me the used parts they replaced, claiming they had already dumped the garbage. This is a clear violation of WA State law. Pros: Convenient location Cons: Work below expectations; overpriced parts more

Had two consecutive bad experiences. First one was an inspection of car. Received invoice with items needing repair, and there was very little detailed information on the seriousness of each item. Paying over $100 for a full inspection I would like at least the mechanic to tell me which items I should get fixed now or can wait. more

I took my 95 Golf to Hans VW to fix two problems: the check engine light had come on and consequently the car was running rough, and the car made a rattling noise in low gear. After two appointments, neither of the problems are fixed and they've not been able to get the parts in to fix my car. I showed up to my most recent appointment, having taken the day off of work, and was told when I arrived, ""Ooops this part never came in."" So the appointment and the arrangements for the day off work were all for naught. I understand mistakes happen but they were unapologetic and blamed their supplier, rather than taking responsibility themselves. Now a week later, the part is still not in (it's been nearly four weeks for a part they promised in 3-5 days.) Overall my issue with Hans VW is customer service. I was told I was being unreasonable for being frustrated at needing to bring my car in four times to fix it (keep in mind the 3-5 day promise and the time off work for nothing.) The last straw was when they told me that I needed to bring my car in yet AGAIN because they didn't get all the information they needed to order the proper part. Unacceptable. I miss the VW guy who used to be next door. I won't go to Han's again and wouldn't recommend them to anyone. Cons: Customer service more

Hans VW repair is great. I own a 1996 Golf and I noticed that there was an oil leak and Hans was recommended by a friend so I go and try them out. They had cheap rates and the service weas GREAT. I have gone there several other times for weird noises and such and within a few hours of dropping it off they give me a call and tell me exactly what is wrong and how they suggest fixing it and their rates. And they usually have a spare parts car that you can go purchase small parts off. I would recommend Hans to anyone who owns a VW, great service and great rates. Pros: Service and expertise levels Cons: Parking... more

I took my Audi to Han's for an engine rebuild. When I picked up the car it was making a noise it never made before the incident. They didn't think it was a problem. I had to demand that they fix it. I was uncomfortable with the 'repair'. Within less than a year , oil leaks were found all over the engine. Staining was found on what was supposed to be a brand new head and there were initial coolant system problems. I didn't take it back to make them fix these problems. They got of lucky in that respect, however, I don't believe they are reliable and would advise anyone with an Audi OR VW not to choose them as a repair shop. more