If I could give this store negative stars I ABSOLUTELY WOULD!!! There really are not enough words to explain my dissatisfaction with Halloween, most notably Henri David. Do not get me wrong, some of the pieces in his store are beautiful, but I must assume that those are not any of his custom creations. I am assuming as much since I am the former owner of a custom piece by Henri David. Let me clarify what I mean by ""former"", my engagement ring and wedding band are currently being completely remade at a new jeweler. I'll start from the beginning...
When my now husband began shopping for a ring he asked his friend in Philadelphia for his advice, he had nothing but good things to say about Halloween. Though we are from South Jersey, he decided to have my ring custom made by them anyway. The first problem that we encountered was that my ring was way too big, my husband wanted to keep it a secret and decided to guess my size. So I wore my engagement ring on a necklace for 3 weeks until we could get up to Philadelphia to get it resized; you see Halloween is only open a few hours a day a few days a week. These hours are not conducive to people who work 9-5 and have to travel an hour and fight traffic to get there.
My ring ended up needing to be resized from a 6.5 to a 3.75, and when I got it back, the craftsman ship literally went from an A to an F!! My ring has a princess cut center stone so the setting had very clean edges, when I got it back after sizing 2 of the edges were still clean and the other two were so sloppy and half-assed it was embarrassing. Plus there was a mysterious black mark on the setting and the band itself was crooked. But since it was so hard to get up there at all we figured it would just be easier to wait until we went to get our wedding bands to have them correct it.
My engagement ring was designed so that the wedding band slides in between and underneath the center stone, so when we picked out wedding bands I needed to leave my engagement ring with them. But they said they would correct the problems and dip the ring so I didn't mind. It took almost 2 weeks for them to make the ring and another 2 weeks for us to get back to Philadelphia to pick up the ring. My husband left work early and we drove up only to find that they closed the store early - without any notice. That is also a big problem I have with the store; they come and go as they please without any regard for their customers, not a good way to do business. So with 8 days to go until our wedding I had no wedding band, or engagement ring. Luckily the following day I had an appointment to pick up my wedding dress in Haddonfield, so my mother and I hoped that Halloween employees felt like coming to work that day and I could get my ring.
When we arrived the following day to pick up my ring, the famed Henri David himself was there. With a week until my wedding I was so excited to have my rings and for the whole ordeal to be over. When they brought me my rings, I noticed that instead of correcting the errors in my engagement ring they just tried to cover them up (pathetic). When I put my wedding band on, it didn't fit - I was devastated! When I asked them to measure the rings for me, my engagement rings still measured a 3.75, while my new wedding band measured a 3.5. I still cannot understand why the rings were different sizes, but my only conclusion is that Henri David does not care enough to take the time and exert the effort custom jewelry requires. He said he would resize the ring and one of my bridesmaids could pick it up two days before the wedding. When I finally got my ring the day before the wedding, it still did not fit. Hence me taking it to a new jeweler. This has been the most exhausting, aggravating, infuriating ordeal of my whole life. I feel sorry for anyone who decides to order custom work from Henri David, you've been warned.