This business operates with a rude climate, and is quick to jump on the defensive instead of hearing what the problem may be. I had an issue with some of their work on a pair of my shoes. After they had worked on my shoes, they squeeked so loudly that I could not wear them. He barely heard me out as I explained the problem, and rudely dismissd me using hand jestures. He initially said ""I don't know what's wrong with them, who did the work? I told him he had, and he remained defensive and rude with how he treated me saying ""well bring them back in and I'll look at them"" You would have had to be there. There is no way this guy or anyone else associated with this business will ever get any more business from me. I have tried this place on three different occassions because of the convenience to the mall, but on principle and self respect oh how he treats customers, I will drive where ever I must to spend my consumer dollars instead of giving them to a business who obviously thinks they are the only ones supplying that service. I have watched them with other customers while waiting and can see that they basically size the individuals up and treat them differently. Big men will not have a problem. I took a pair of $200.00 boots to them the first visit and when I got them back they were scuffed up and had to be buffed out. These were new boots. I take good care of my investments and will continue to look for a place that is not rough, dirty and rude to trust when making repairs to items I care about. I say don't make the same mistakes I did, three strikes are too many. Go some where else.
Cons: dirty, rude