I had made a 5:30 appointment at lunch time. I got there right on time but after sitting there waiting until 6:15, and watching lots of people coming and going (including at least 4 who had said they had 6:00 appointments) I asked why these people were going ahead of me. I was told that they had asked for a specific haircutter whereas I had just called and asked for an appointment, so they would all go before me. WHAT? The moral of the story is: don't go to this place if you don't know the name of someone that works there.