Click on my username to read the Introduction and Parts I and II of my journey. \r
For my next cut, I chose Hair & Co. based on the many LOVED IT! reviews here on Citysearch. I called on a Tuesday and a stylist answered the phone. She offered an appointment that same day, but I declined and was scheduled to see her Thursday at 6 pm. Thursday afternoon rolls around and I'm in the neighborhood by 5:20. I call Hair & Co and speak to the receptionist. I explained the situation and asked if I could come in early, or if I should run an errand and come in at the scheduled time. I was told to run my errand and that they'd be ready for me at 6. I arrived at the salon around 5:50 and immediately noticed that there was only one stylist working, and she was in the process of shampooing a client's hair. Hmm, I think, maybe she's just getting a blowdry. I was offered a glass of water by the receptionist and I sat down to wait. 6 pm, the time of my appointment, rolls around, and the stylist is now cutting her client's wet hair. Hmm, I think, maybe she's just getting a cut and no blowdry. I'm not so impatient that I can't wait 15 minutes. At 6:15, the stylist begins drying her client's hair while still cutting. This is clearly not going to be over any time soon. At that point, I told the receptionist I would not be able to wait, and I walked out. Now, I'm not sure what happened--maybe the stylist was running significantly late--but if this was the case, the receptionist should have told me when I called at 5:20, and she definitely should have told me when I showed up at 5:50. Maybe the client was a walk-in and the stylist thought she could squeeze her in before my appointment. Considering the shampoo was only being started 10 minutes before my scheduled appointment leads me to believe that the stylist has a poor concept of time management. Any way you cut it, it was not professional behavior and I will not be giving Hair & Co. another chance. Next!
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