After being a loyal customer at Hair International for 3 years, I will never return to this place after the personal insultment I received yesterday.
Can you imagine that a hair stylist would say to a customer: ""you want to trick me?"", he would throw his tools to the working station and even yell in public ""enjoy your FREE haircut!""? Unfortunately that happened to me.
My hair stylist was George. My only request was to have my hair bangs a little tilted. He promised he would do that but failed. When I tried to explain him what I wanted, he constantly interrupted me and didn't let me finish. The hair bang turned out to be very irregular and I asked him to fix it. He refused and threatened me ""I would not do it. If you insist, I will let somebody hear it. Then if something is wrong, I have no responsibility!"" He repeated this 3-4 times and even said ""if you want your hair bang like that, you cut it yourself at home!"" ...then, you know the rest (refer to the above paragraph).
When I called the manager today on the phone, she attributed this bad service to ""misunderstanding"" and kept apologizing. I didn't expect anything more but I don't think that a personal insult can be considered ""misunderstanding"".
Anyways, I am totally disappointed. Hair International is a very nice place but hair stylists like George should not work there. I will not return to this place.
more