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Home Instead Senior Care - Castle Rock, CO - Reviews page 1 - Judysbook

Home Instead Senior Care

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399 Perry Street Suite 300
Castle Rock, CO 80104
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(303) 688-7852
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Home Instead Senior Care - Castle Rock, CO

Reviews

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Best

Home Instead provides services that are key to helping my wife and I provide a safe and stimulating environment for my aged mother now living with us.

Worst

Working with Home Instead was a huge disappointment. Unfortunately, some of the caregivers stole from the home as well as had some fairly significant health issues. The management...

A great help to my wife and I 5/30/2013

Home Instead provides services that are key to helping my wife and I provide a safe and stimulating environment for my aged mother now living with us. more

Poor Management 1/19/2012

Working with Home Instead was a huge disappointment. Unfortunately, some of the caregivers stole from the home as well as had some fairly significant health issues. The management was not honest or transparent with the family and did not share this information. Although a much needed resource, keep looking for a better solution. more
Owner response
Owner response 9/28/2012
As of June, 2012 the Home Instead Senior Care office in Castle Rock as new owners. We apologize for any trouble you may have had with our office in the past and invite you to contact again if you find you are in need of in-home senior care. We will do everything we can to make sure we meet your needs.

Broken Promises - We felt bad for the employees 11/19/2009

My grandmother needed care and extra help around her home so we hired Home Instead Senior Care after the representative said they could do everything that was needed to be done with meals, meds, cleaning, shopping and the like. The caregivers that the office sent over were not trained as was promised by the rep who said this was the reason the costs for their services were so high. We were paying Home Instead Senior Care considerably high hourly rates since this company boasts how they screen, train and pay the caregivers, but we were so shocked to later learn what little amount of training was given and how very little hourly wages the company actually paid the caregivers. We had so many caregivers come and go and found out they all quit the company. We finally figured out why this kept happening. These caregivers barely make a living on what they were paid! Our family decided we didn't want to work with a company that didn't pay their employees very well. My grandma's care was not of sny quality. We canceled services and found another company that the hospital and dr. recommended that had fully trained employees. This other company tookmuch better care in paying their employees well and we ended up paying considerably less per hour to the new company we went with and grandma is well taken care of and happy and she loves her caregivers! more
Owner response
Owner response 9/28/2012
As of June, 2012 the Home Instead Senior Care office in Castle Rock as new owners. We apologize for any trouble you may have had with our office in the past and invite you to contact again if you find you are in need of in-home senior care. We will do everything we can to make sure we meet your needs.

Help at Home 6/30/2005

When my grandfather needed help around the house we checked out many places that provided minimal in home services. We were pleased with the screening of workers done by Home Instead. They do thorough background checks and make sure that the person they send out is compatible with the person they'll be helping. We have been very happy with their help and grandpa loves being in his own home. more
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Additional information

  • Hours:

    Mon-Fri 8am-5pm

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