We had low expectations for the Hard Rock - our friends picked it and we went along for the ride. We had a great room - 3603 - so the views from 36 were intense. It was a little small for the money, but very "W" like (I took to calling it the "U"). Their in house restaurant was China Grill which was surprisingly high quality. The room had everything we needed - high speed internet, a big TV with DVD / CD player, big bathroom, and plenty of closet space. The fitness center was fine - a couple of bikes, treadmills, and elipticals and a modest set of weight machines and free weights. The staff was friendly and everything went well. The location is perfect - the corner of Michigan and Wacker - right in the middle of everything.