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Gwinnett Place Ford Lincoln - Duluth, GA - Reviews page 1 - Judysbook
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Gwinnett Place Ford Lincoln

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3230 Satellite Blvd
Duluth, GA 30096
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(770) 476-2090
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Gwinnett Place Ford Lincoln - Duluth, GA
Gwinnett Place Ford Lincoln - Duluth, GA
Gwinnett Place Ford Lincoln - Duluth, GA

Reviews

( 136 )
( 2 )
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( 5 )

Best

I am moved to write this because of the excellent customer service I received from your staff yesterday. The entire experience was personable, professional, and positive. I love...

Worst

I bought Fords Transits. Was told they will add only $3500 package deal to the price but no sales. It was honest. Once we reviewed the car online, since none was in stock. Car pro...

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Never Use this dealer again!!!! Hope this stops someone from making a mistake. 7/30/2012

I bought Fords Transits. Was told they will add only $3500 package deal to the price but no sales. It was honest. Once we reviewed the car online, since none was in stock. Car promised: 2010, 3 dents, 50% front tires, new rear ones, windshield cracked, that is being repaired. Delivered in 2 days, since located in GA. All fluids changed. After a week with no calls or updates, called the guy who was mad saying that he doesn't cover that part and he also stated that he got screwed over on money from the deal, because another salesman stock his nose in. Once I signed the paper work, I asked them, what if the car comes in and I don't like it? I got a very bad laughter at me from both sales and financial manager saying:" you're not at the mall, once you sign it, you stuck with it, you shouldn't of sign the paperwork than." But 10 mins ago, they would push me into the deal, saying if I don't sign, they will lose the action. Two weeks later, picked up the car with lights on: one is tire pressure, the other is e-break. Car has more than 3 dents, specially the front grill is covered in scratches, car had a vinyl on it, and it looks like someone scraped it off with a blade. When got home, found almost zero antifreeze, oil was on low. I called the salesman right away, and he said that everything was suppose to be changed, but I should do another oil change after 1K miles. 2,5 weeks later paid $670 to replace all tires. The rear "new" tires had inside surface warned out due to bad alignment. The pressure light goes on, because car is actually missing the pressure sensors. The crack on the windshield is back over 12 inches long now. Faulty wiring; alarm went on one day and wouldn't turn off until I pulled the fuse out. When I called them, got angry comments, that I didn't buy a brand new car, and they can't do anything, even that it drove less than 1K. What happened to 3k warranty? Car is missing tools for the spare tire, and salesman said that this car has no spare tire by the factory. Looked under, spare is there! more

Very happy! 9/29/2011

Dale Allen the finnance manager is AWESOME, he got me in a car I want at a price I can afford. Preston, the salesman was wonderfull, didn't give me alot of greif and made the entire experience much better than I had hoped for. I will recommend this dealership! more

Thank you for your generous donation 8/8/2011

On behalf of the board of Gwinnett Clean & Beautiful and our volunteer survey team, thank you for donating a van on Tuesday to conduct the 2010 community appearance index. Our community was the first in Georgia to use the new national metrics tool, the community appearance index which was created by a team of national experts for keep America beautiful to visually assess the overall appearance of our community through indicators, such as litter, illegal dumping, graffiti, illegal signs and outside storage. Thank you for your commitment to our community and generous donation. more

absolutely fantastic 6/30/2011

I write to inform you of an exceptional customer service experience I had with Gwinnett Place Ford Lincoln. I recently purchased a 2011 Lincoln MKX and love the car. I had a problem where I couldn't get the homelink buttons in the car to program and work with my garage door opener at home. I contacted my sales person at the dealership, Andrew M. and worked with him and Beth in Customer Service. In order to help me fix the problem they came to my office twice to pick up the car (and left me with a loaner) and also came to my house twice to work on the garage door opener. They stuck with it and did whatever it took to fix the problem for me. One rarely hears of a car dealerships providing service like this.. Both Andrew and Beth were absolutely fantastic, and exceeded my expectations for customer service. It is service like this that creates customer loyalty and if anyone I know plans on purchasing a ford product in the future. I will certainly recommend Gwinnett Place Ford Lincoln. more

Greatly APPRECIATED! 6/24/2011

Greatly APPRECIATED!!!! All the men and women I spoke with at Gwinnet Place were incredibly friendly. Dave and his mechanic helped identify and locate some tough to find parts for my older Ford Ranger. His follow up call was Greatly appreciated. I would recommend this dealer! more

We are satisfied clients 6/22/2011

To begin with Class Service!!!!! Mr. Cassey, We just to express our Thanks and commendations for the Primary class Support provided by Gwinnett Place Ford in Duluth GA. We specifically would commend Johnny Jackson as your Assistance Director, for his kind Service to us. We are satisfied clients. And we love our Mercury Milan more

It was a smooth transaction 6/21/2011

.!!!! Dear Gwinnett Place Ford, the finances where it needed to be for me to obtain into my new Ford Escape. Also, Dell, who took the time to take my calls and answer my questions as well. The Finance Manager, Daniel Sumpter was so clear on explaining everything as he went over the contract with me. It was a smooth transaction and not at all any pressure or stress during the financial end with the deal more

” Royal Treatment” from a Vehicle Dealership 6/17/2011

First Class.!!**** Mr. Casey Coffee Gwinnett Place Ford 3230 Satellite Blvd Duluth, GA 30096 Dear Mr. Coffey, APPLAUSE! APPLAUSE! It is refreshing to have the ” Royal Treatment” from a Vehicle Dealership in Duluth GA. Your Salesman, Frank Mercardante was SUPERB! He went beyond the call of duty to assist me with the purchase of my new Ford Focus from Gwinnett Place Ford in Duluth GA His professionalism, understanding on the Ford Concentrate and most critical to me his Patients was To begin with CLASS! I have already recommended Frank and Gwinnett Place Ford in Duluth GA to my friends. Thank you again for every thing. more

great experiences 6/13/2011

Have always had great experiences in the service department here, no issues. Lots of discounts and coupons are mailed to me. The shuttle vehicle is prompt and appreciated. more

excellent! 6/10/2011

Sean and Joey were excellent! more

Refreshing experience 5/11/2011

I went to Gwinnett place Ford to purchase a used car, expecting to get something that would just be alright for my $10,000 price range. When I arrived at the dealer, I was greeted courteously and I never felt pressured to speak with anyone. I was told, after meeting with John, that there were a few cars in my price range, and one in particular stood out to me. I bought a 2007 Grand Marquis and was surprised at how clean and large a car I got for the money. I met with the service manager to talk about the car's history and any potential problems, and all of my concerns were addressed by knowledgable staff- I don't have to tell you what a refreshing experience that is! All in all, this is the best car buying experience (out of the 6 or 7 I've had) that I can remember. Thanks Gwinnett Place Ford! more

Great experience 5/9/2011

After a horrifically bad service experience at Mall of Georgia Ford I stopped here, and got immediate and great help from the service advisor. more

Good experience 5/6/2011

No one likes to get their car worked on, but my two experiences with the GPF service department have been good. The first time, I brought my Escape in because there was something wonky going on with the electrical panel - it took them a while to diagnose and fix the problem, but they paid for a rental car while they worked on it and always kept me updated on their progress. The second time, the car needed an oil change and general once-over. I made my service appointment online (love it), the technician sent me a detailed email estimate of the work they recommended, he was straightforward with me about what had to be done now and what could wait a while, and they finished when they said they would. Yes, it sucks to funnel money into a rapidly depreciating asset - BUT, I appreciate the service I've received at GPF, and I don't feel like I'm getting the run-around sales job like at some other shops I've tried. more

Impressed me a great deal 5/4/2011

Our salesman was nice, was not terribly pushy, and seemed interested in just helping us buy a car. They took a while to get the paperwork completed, but they let me take a Roush F150 to supper while they got it done. That smoothed me out considerably They took longer than they should have to pay off our trade and we ended up owing money on it. One call to the dealership got us a check for the full amount. That was a bit of customer service that impressed me a great deal.Although I did witness a couple of obnoxious salespeople (Nick is great, though) I found them pleasant overall and I would - and have - recommend the dealership to others. more

I highly recommend this dealer! 5/3/2011

All the people I spoke with at Gwinnet Place were very friendly. Dave and his mechanic helped identify and locate some hard to find parts for my older Ford Ranger. His follow up call was greatly appreciated. I would recommend this dealer! more

Definitely recommend this dealership 4/28/2011

I had a positive experience. Geo was very professional and did an excellent job. Every one at the dealership was nice and extremely helpful. Only thing I would suggest is that they renovate the dealership. It is a very old building and shows excessive wear. However, I would still recommend this dealership to others more

The best Ford store in Georgia. 4/20/2011

Took my Expedition in because of a problem with the transmission. Another Ford store couldn't fix it so I took it here. Matt in service was great. They had the car 11 days cause they wanted to make sure it was 100% fixed before I got it back and not 90% fixed. Matt called everyday to keep me updated on the status. Since I've gotten it back everything is perfect. The best Ford store in Georgia. more

made my buying experience stress free 4/13/2011

I allover buying experience at Gwinnett Place Ford in Duluth was very quick and easy for my frist time buying a new car. The saleperson (Geo Riddlespringer) made my buying experience stress free. I also would like to thank(Frank Mercardante)for going over MPP with me. And Shannon Suazo for going over the Sync system. I give Gwinnett Place Ford staff two thumb up and 5 stars for the outstanding service I received. I will recommend my friends to go to Gwinnett Place Ford in Duluth for their next vehicle. more

Get you a good deal 4/11/2011

This was my second new car purchase from this dealership. I worked with the same salesman on this mustang purchase as I did my last. Hassan was great. He is a great salesman. Very informative and never I never felt pressured into purchasing a car. Dealing with the sales management team was a positive experience also. In the finance office the gentleman that processed my paperwork was quick and efficient. All final paperwork was as expected. I would recommend this dealership to anyone. If you go there ask for Hassan, he will treat you right and you will get a great deal. more

My high rating is as a result of.. 4/8/2011

My high rating is as a result of the nine years of top service I have received on my last two Ford Explorers. I am extremely pleased with the knowledge of the service writers, honesty and the obvious concern they share in making sure any problem is correctly diagnosed and corrected. During the 50K plus miles, all work and service has been performed only by Gwinnett Place Ford. more
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