I try to eat organic when possible and have been here/ordered from here about 7 times. I finally gave up out of sheer frustration with the staff. (Food is just okay. Never ""good"". Its pricy but its organic so I get it.) The following description fits my experience with the staff EVERY TIME I go there. The staff stands around trying to look cool, and when NO ONE else is there and I am waiting to place an order, they talk to each other and don't even bother to look in my direction. Eventually, a nice man (usually central or south american) will come over and take my order. And while these men who seem to do all the work are very nice, they do not speak the best english. So, its hard to place a simple order and there is usually some mistake, something missing, etc. Meanwhile, the young, able-bodied, bed-headed hipster staff who are speaking clear american english while standing behind the counter talking about how they are going to open a tea cafe in south america, still have not lifted a finger to do ANYTHING. NOTHING. Same thing with phone orders. The people who answer the phone usually speak limited english and have made several mistakes with my phone orders. For the very bland quality of the food and high prices, make sure all of your staff is willing to WORK. It is beyond annoying and you pay a lot to get aggravated, which probably cancels out any benefit of the organic food.
Cons: Staff is #1 negative