We have been taking our beloved pup to this place for a year and a half now (est. 5-7 visits for various accident-prone puppy adventures). There is one staff member in particular, I believe to be the 'lead,' who is by far the rudest, though they all could probably win awards. For example: I called on a Saturday to have them fax over my dog's vaccine records to the kennel where he was going to stay. Then, after multiple condescending remarks, she informed me that they ""don't fax on Saturdays."" \r
Most recently, we went through an entire visit for a possible minor eye infection, only to find out AFTER the visit (and pup was already in the car) that his shots were out of date... and only because I asked. When I inquired as to why they didn't say something during the visit - since there was no way on earth I was going to get him BACK into the office at this point - the tech at the desk (a different one than previous example) informed me that they ""don't normally do that."" Um, you don't normally check to make sure the patient in front of you is healthy and properly vaccinated? You're staring at his chart! Very frustrating.\r
As the heading states, the vets we've encountered have all been fine. They are polite, thorough, and seem sincerely concerned about my pet. Unfortunately the interaction with them is about 10% of the actual visit, so guess what - we're looking for a new clinic.