Gucci

I called the store in the AM, ask if they had a hand bag I wanted to buy for my girlfriend, they called me back and had the correct size, color for me. I informed them I would be there by 11:00AM...was told it would be waiting for me. more

While browsing the store my wife found herself attracted to this purse, everything when well until she desided to open the purse, this personal assistant made a very nasty remark and went off from there, finding my wife in a dificult situation due to this person, I asked my wife to leave and then another remark (worst than the first) came up, when we ask to see the management we were given a lecture, and at this point I found myself very upset and demanded his/her present, and this even made us think that we where acting unappropiate, I even thought of apologizing to them, was then when my wife and I looked at each other in disbelieve of what just happened to us, the assintant manager came and told us that the manager was busy at the moment and there will be several minutes before we could be seen by this person, in other words, they were testing our patients, well to any person out there that can read this comment, if you like the Gucci brand and style as we do, PLEASE GO TO A DIFERENT STORE, or be prepare to fight an unfair treatment battle, thank you. Pros: High quality Products Cons: Management / Personal Assistant / Customer service ! more

Everyone knows that Gucci is great, but why is this stores service sooooo bad? The staff is so rude and unhelpful, and the management is worst. They both think that they are above everyone else, but are truely showing their limited customer service, manners and bussiness sense. Pros: its gucci Cons: , bad management, no manners more

The store is nice and the collection of handbags and shoes are great, but their customer service is the worst. If you need to exchange or return something it's a nightmare. 1st- you must approach the sales staff. Then a supervisor, who have no training at all, then the asst. manager who will enjoys a good fight and then the manager, who you never see becuase he is too much of a coward to meet his customers. If you want to buy something be prepared to wait 5-15 minutes.My advice is to shop at Coral Gables. Pros: great designs, great products Cons: , customer service, bad management more