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Guarantee Automotive - Austin, TX - Reviews page 1 - Judysbook

Guarantee Automotive

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1203 Ranch Road 620 N
Austin, TX 78734
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(512) 266-8777
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Main categories:

Auto Repair & Service

Related categories:

Automotive

Reviews

( 2 )
( 1 )
( 0 )
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( 4 )

Best

I've brought my car here on a number of occassions and these guys are always very kind and honest. No outrageous ""diagnostic"" fees like other shops in the area like McSpaddens....

Worst

When I purchased a 1996 Lexus, it was not leaking oil. I invested in rack and pinion repair, dash warning light repair and thought it prudent to invest in preventative maintance,...

Editorial review from Citysearch 1/29/2014

These guys are the best and treat women fair! – I've brought my car here on a number of occasions and these guys are always very kind and honest. No outrageous ""diagnostic"" fees like other shops in the area like McSpaddens. My Acura MDX now has 150,000+ miles on it and is starting to have issues but the fixes have fortunately been minor so far. Other shops tried to gouge me but Guarantee shoots straight and fixed the problems at a fair price. I would not hesitate to trust them to do the right thing. I'm sure that's the reason their lot is packed to the brim every time I drive by.\r more

contact BBB & The Attorney General of Tx RIP OFF 12/28/2011

When I purchased a 1996 Lexus, it was not leaking oil. I invested in rack and pinion repair, dash warning light repair and thought it prudent to invest in preventative maintance, which Guarantee Automotive said, was done costing a total of $1,349.41 more

These guys aarae the best and treat women fair! 1/12/2011

I've brought my car here on a number of occassions and these guys are always very kind and honest. No outrageous ""diagnostic"" fees like other shops in the area like McSpaddens. My Acura MDX now has 150,000+ miles on it and is starting to have issues but the fixes have fortunately been minor so far. Other shops tried to gouge me but Guarantee shoots straight and fixed the problems at a fair price. I would not hesitate to trust them to do the right thing. I'm sure that's the reason their lot is packed to the brim every time I drive by. more

Best Auto Repair & Customer Service 12/3/2010

I saw the review below and knew I needed to set the record straight. I have used Guaranteed Automotive 5 times now and have been sending others who have had the same experience. I don't usually recommend people or businesses because I don't want the reponsibility. I will make an exception for Guaranteed. more

HUGE WASTE OF TIME & MONEY!! 11/5/2010

Warning! Watch out for this place!! I took my truck in for a brake job. Furnished them with my own brand new green stuff pads, and SS brake lines that I had purchased through Summit. Also asked for a full flush. Only 1 problem, when they took my rotors off..they did NOT turn them! They then reassembled my complete brake system with the unturned warped rotors. Why? I have no idea. 5 days later they call to say my truck is finished. With the new pads & the brake-in material up against old warped rotors..the problem is now 5 times as bad! And to top it all off the brake lines are now leaking too! Apparently even the mechanic that did the work told someone that the rotors should be turned..but it wasn't done. Wasted $550 (PLUS THE COST OF MY PARTS) on these guys & I still have to buy new parts & do the work over myself (so I know it will be done correctly this time.) We aren't the only ones to have problems with the quality of work at this place..so be very careful doing business with them. more

I have only good things to say 9/15/2010

My husband and I have both taken our vehicles here (2006 ford f250 and 2001 Expedition) and have had great service. i had one quote from another place down the road for for my a/c for $1500. Guarantee got it running for me for $500. My husban'd repair was only $68. I've never taken a car anywhere and left for $68 for anything! They are very nice and easy to work with and I'm not sure how they could have gotten such poor reviews from the other folks who posted. I normally don't review but when i saw the other review i decided i should. more

Wannna throw your money down the drain....he's your man 1/27/2010

They mis-diagnosed the problem....then further damaged my truck. After multiple efforts to get them to correct the issue, they tried to put blame on my tires needing balanced. When we got them balanced, and the issue was still there, they suggested we find another mechanic. All this, after he received over $1300 from us! I did find a competent and professional mechanic to do the needed repair. Guarantee does not return phone calls, and performs unauthorized, substandard work. The owner, Gerald, is rude and unprofessional. more

COMPLETELY AND UTTERLY USELESS 2/21/2008

Utterly USELESS! I popped in to have my car looked at and because I couldn't leave the car (having no way home) they asked me to come back the next day at 8am. So sure enough - went to great trouble to be there AT 8am only to be told that they couldn't look at it and wouldn't be able to get to it until 10:30 or 11am. Why did he ask me to come at that time then?? So I asked if I could bring it back at 10:30am or 11am and wait while they had a look. For some reason this was a HUGE issue with them and they kept wanting me to leave the car. Well I simply couldn't do that = having no other way home and surely the whole point of arrving when THEY'VE told me to come is to have the car looked at. I just walked out without my car being seen, as obviously they arn't interested in having the business!! Cons: GAVE ME THE COMPLETE RUN AROUND AND NEVER DID EVEN LOOK AT MY CAR!! more
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Additional information

  • Hours:

    8AM TO 6 PM MONDAY THRU FRIDAY.

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